Free Shipping Policy
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal check will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the following address:
5061 South SR 7
Davie, Florida 33314
Telephone: 1(954) 639-4615
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, an exchange may be issued.
If a refund is issued, the total amount credited to your account will be the total amount of the purchase excluding other fees such as shipping charges deducted by 25% restocking fee.
No refunds or exchanges on any custom, special orders or non-standard Rims or Wheels will be issued. All sales are final for these types of orders. Client is responsible for verifying proper fitment for the vehicle prior to placing the order online.
An exchange is issued for items that are faulty or damaged on delivery to you and we are notified within 10 days of the customers' receipt of the product.
All products to be returned must be carefully repackaged in their original packing.
If you need to return or exchange an item, please call 1(954) 639-4615 for a Return Authorization Number (RMA). We will accept returns within 10 days of delivery. Only unused product that has not been driven on is eligible for return or exchange.
Please follow the return check list and guide line to ensure that no shipping damage will occur.
Return for Refund
Credit amount will be calculated base on the following rules:
Tires will be credited at total charged amount less all freight, delivery charges and 25% restocking fees incurred
Wheels will be credited at total charged amount less all freight, delivery charges, and 25% restocking fees incurred. Wheels that have had tires mounted will not be eligible for a refund. Please test fit wheels prior to mounting tires.
Wheels and Tire Packages will be credited at total charged amount less freight, delivery charges and labor charge for dismounting the package.
Special Order Items are not returnable. Sales on special order items are final
Orders shipped via Federal Express or UPS are charged freight both ways on refused shipments.
Client is responsible for all shipping charges that may incur during a return or exchange on any products back to Viscera Wheels
Shipping and Damage Claims
If your shipment has arrived damaged, please contact Viscera Wheels Customer Service Department at 1(954) 639-4615. We will report the damage to the shipper and schedule a reshipment. The merchandise must be completely repackaged in the original packing for return. The shipper will inspect and pick up the damaged merchandise and return it to Viscera Wheels.
Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer's warranty. Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.